Votel Venues is a creative and dynamic company founded to make planning your event inspirational, enjoyable and most importantly, ever so simple.
summary is intended to provide an easy to read simple overview of the Votel guidelines
we follow as part of the standard terms between Votel Venues and a Service
Votel Venues generates new event enquiries to venues and
other service providers.
Venues is a free service for customers. Commission is paid for by the
venue or service provider and cannot be added on top of a client’s quote.
Rate parity is expected and no lower rate can be offered directly to the
bookings are commissionable by Votel Venues when any of the following has
taken place before a client is in contact with the venue or other service
client requests that Votel Venues make an enquiry at a venue, or other
Venues makes contact with a venue, or other service provider, on behalf
of a client;
client submits their details to Votel Venues through any means of
communication with the purpose of making an enquiry at a venue, or other
Venues provides a client with the contact details of a venue, or other
service provider, with the purpose of making an enquiry
a client enquires directly to a venue, or other service provider,
demonstrably as a result of Votel Venues having recommended that venue or
service provider to that client
is on total final spend (inc VAT) by a client. This includes (but is not
hire, food and beverage, accommodation, A/V and all other ancillary goods
or services that are not included in the initial contract, but later
become part of the event revenue
Venues requires that copies of contracts and receipts of other spending by
clients are provided promptly by the venue or service provider.
Venues may issue commission invoices from the day after the event.
the venue or service provider not be able to share the total final spend
amount due to any reasons, Votel Venues reserves the rights to charge
commission based on the initial quotation or estimate of the final spend.
Venues invoices are payable within 14 days.
- The above points do not constitute an agreement and
our full standard terms must be consulted. For full standard terms please see
Venue Terms and Conditions
Last updated 6th
This page sets out our Terms and Conditions on which you
(the “Service Provider” or any of your representatives) agree to be bound by
making use of Votel Venues website (“Votel Venues”) services.
YOUR ATTENTION IS DRAWN IN PARTICULAR TO THE PROVISIONS OF
CLAUSE 4, WHICH ENTITLES US TO CHARGE COMMISSION ON ANY BOOKINGS YOU RECEIVE AS
A RESULT OF USING SERVICES PROVIDED BY US.
Please read these Terms and Conditions carefully as they
contain important information regarding your legal rights, remedies and
obligations. These include various limitations and exclusions and obligations
to comply with applicable laws and regulations.
These Terms and Conditions are accepted by you or any
representative making use of Votel Venues services having been made aware of
these terms via any means of communication. Solely for the purposes of
documentation, we may also ask you, or any representative, to accept these
terms via our Site or by signing these terms either physically or
The Votel Venues services comprise of two areas, a) our
Online Enquiry Platform, b) our Votel Venues booking consultants. Use of either
of these three services constitutes use of the Votel Venues services.
Online Enquiry Platform
The Online Enquiry Platform comprises an online platform through which
Service Providers may create listings for the hire and letting of venues
or the provision of services related to the hire and letting of venues.
Customers browsing the site (the “Customer(s)”) may enquire about venues,
or the provision of services related to venues, directly with Service
Providers or with our Votel Venue Find Team. Bookings may then be made
directly with Service Providers or with our Venue Find Team as a result of
- b) Votel
Venues Find team
The Votel Venues Find Service is provided when a member of the Votel
Venues Team suggests Service Providers to Customers, who may or may not
have browsed the site, so that they may learn about and book venues
directly with Service Providers or via Votel Venues Venue Find Team.
You understand and agree that Votel Venues is not a party to
any agreement entered into between the Service Provider and Customer, nor is Votel
Venues acting as an agent, or in partnership with any Service Provider or
Customer. Votel Venues has no control over the conduct of Service Providers or
Customers, other users of the Services, Listings, or any Service Provider
advertised on the Site, or advocated by our Votel Venues Expert Service, and
disclaims all liability in this regard to the maximum extent permitted by law.
You acknowledge and agree that, by using or accessing the
Services, you are indicating that you have read, and that you understand and
agree to be bound by these terms, whether or not you have accepted these terms
via our Site or by signing these terms either physically or electronically. If
you do not agree to these terms, then you have no right to access or use the
Services. If you accept or agree to these terms on behalf of a company or other
legal entity, you represent and warrant that you have the authority to bind that
company or other legal entity to these terms and, in such event,
“you” and “your” will refer and apply to that company or
other legal entity.
If you accept or agree to these terms they shall continue in
full force and effect, subject to termination in accordance with the provisions
of these terms.
The Online Enquiry Platform and Votel Venues Expert Service
are intended to be used to facilitate the introduction of Customers to Service
Providers for the purpose of booking venues, or the provision of services
related to venues, directly between those two parties.
Votel Venues only displays listings created by a contracted provider, whose suppliers have enlisted and agreed to their properties being published to the provider’s subscribers. Votel Venues does not control the content contained in any Listings, or other information provided directly or indirectly by the Service Provider, and does not make any warranty or representation to the Customer as to the condition, legality or suitability of any Venue. Votel Venues is not responsible for and disclaims any and all liability related to any and all Listings and Service Providers. Accordingly, any Listings advertised by the Service Provider, or bookings made by the Customer, are done so at their own risk.
1.1 The service is operated by Votel Venues Website Limited,
a company registered in England and Wales under company number 10899295 whose
registered office is at 20 Firwood Avenue, St Albans, Hertfordshire AL4 0TF and
whose operating office is at Redfern House, 105 Ashley Road, St Albans, AL1 5DE
(hereinafter, “Votel Venues”).
1.2 Definitions in these Terms and Conditions:
Account: means an account created by a Service
Provider or by the Votel Venues Team on behalf of a Service Provider on the
Site for the purpose of creating Public or Private Listings, pursuant to the
registration process and requirements as determined by Votel Venues from time
Affiliate: any entity that directly or
indirectly Controls, is Controlled by, or is under common Control with the
Service Provider, which is otherwise not also a Service Provider.
Agreed Commission: the agreed commission shall
be 10% on the gross invoiced amount plus vat
Business Day: any day other than a Saturday or
Sunday or a bank or public holiday in England.
Completed Booking: shall mean a Confirmed
Booking, following which the Event takes place in accordance with the agreement
made at the time of Confirmed Booking, or on such other re-scheduled Event Date
as the Service Provider and Customer may subsequently agree upon.
Cancelled Booking: shall mean a Confirmed
Booking following which the Customer notifies the Service Provider that the
Event is cancelled.
Confirmed Booking: shall mean a Service Provider
agreeing with a Customer, in writing or otherwise, for a Service Provider to
undertake the provision, hire or letting of goods and services involved in an
Event in exchange for money or other benefit.
Customer: a Person or Company using the Services
for the purpose of an event provided by the Service Provider.
Customer Spend: the total final price (inclusive
of VAT) agreed to be payable from the Customer to the Service Provider. This
may be for the provision, hire or letting of a goods or services by a Service
Provider to a Customer on an Event Date(s) (which shall include, but not be
limited to, venue hire, accommodation, catering, cancellation fees and all
other ancillary services required for the Event, which are provided or
facilitated by the Service Provider). This shall include both items which are
booked, or committed to via a minimum spend, before the Event Date(s) and items
that are not pre-agreed but become payable on, or after, the Event Date(s). If
the Service Provider has failed to provide Votel Venues a Customer Spend within
30 days of the first Event Date(s) then the Customer Spend shall be the maximum
feasible Customer Spend according to the information available to Votel Venues.
When a Service Provider has had to give a discount due to failure to provide a
service, unsatisfactory service or similar circumstances then this discount
shall not affect the Customer Spend.
Enquiries: an Enquiry is made when any of the
(a) a Customer makes contact (or attempts to make contact)
with a Service Provider through the Site by submitting their personal contact
details via a form on the Site, in respect of using a Listing or Venue;
(b) a member of the Votel Venues Team contacts (or attempts to contact) a
Service Provider on behalf of a Customer (by whatever means available, whether
by email, phone, the Site or otherwise) in respect of a potential Booking with
a Service Provider or an Affiliate; or
(c) a member of the Votel Venues Team suggests a particular Service Provider to
a Customer (whether or not contact has been made by Votel Venues with the
Service Provider); or
(d) a Customer makes a telephone call to Votel Venues regarding an Event and is
directly transferred to a Service Provider; or
(e) a Customer engages a venue on premises during a visit that has been
facilitated by Votel Venues, this may include viewings for separate enquiries
or client events; or
(f) a Service Provider refers a Customer (for whatever reason) to another
Service Provider or an Affiliate which has been previously referred to them
under points (a), (b), (c) or (d).
An Enquiry shall be for any Events which arise from the
chain of contact arising from an Introduction. For the avoidance of doubt, if a
Customer initially enquiries regarding Event A, but on viewing a venue decides
to book that Service Provider for Event B, then both Event A and Event B shall
be commissionable. If a Customer returns, not via Votel Venues, after Event A
and wishes to book Event B then Event B shall not be commissionable. and
“Enquiry” shall be interpreted accordingly.
Event: the provision, hire or letting of a goods
or services by a Service Provider to a Customer on an Event Date(s) in exchange
for money or other benefit. This may be, but is not limited to, the hire of a
venue or the provision of venue related services.
Event Date(s): the date or consecutive dates on
which an Event for which a Confirmed Booking is made, takes place. For the
avoidance of doubt, this includes any set up and de-rig days.
Votel Venues Team: any officer, employee, agent
or representative of Votel Venues Website Limited, or any other person working
on behalf of Votel Venues.
Intellectual Property Rights: patents, utility
models, rights to inventions, copyright and neighbouring and related rights,
trademarks and service marks, business names and domain names, rights in get-up
and trade dress, goodwill and the right to sue for passing off or unfair
competition, rights in designs, database rights, rights to use, and protect the
confidentiality of, confidential information (including know-how and trade
secrets), and all other intellectual property rights, in each case whether
registered or unregistered and including all applications and rights to apply
for and be granted, renewals or extensions of, and rights to claim priority
from, such rights and all similar or equivalent rights or forms of protection
which subsist or will subsist now or in the future in any part of the world.
Introduction: after, or at the point, an Enquiry
is made from which a Service Provider and a Customer communicate directly
regarding an Event or other related arrangements. This introduction may be made
by Votel Venues, directly between the Customer and Service provider or by an
unrelated third party.
Listing: means a Public Listing or a Private
Person: shall mean any natural person, or
corporate or unincorporated body (whether or not having separate legal
Public Listing: means a web page connected with
the Account (as generated by the Site) which describes a Venue available for
Private Listing: means details of a Venue which
have been submitted privately to the Votel Venues Team (which can otherwise
become a Public Listing subject to the express instruction of the Service
Provider) for the purpose of allowing the Votel Venues Team to advertise a
Venue to Customers, otherwise than through the Site. This shall include details
for a venue which are in the process of becoming a Public Listing as well as
details for a venue which are intended to remain Private.
Recurring Event: shall mean an Event(s) which
repeat across multiple Event Dates which have arisen from a single Enquiry, or
an Event(s) which re-occurs more than once with the same Service Provider.
For the avoidance of doubt:
series of lectures at the same Service Provider, or a Christmas party that
repeats at the same venue are considered Recurring Events (i.e. same event
re-ocurring), irrespective of how the Customer re-books the repeat events.
company Christmas Party followed by a quarterly reception (i.e. two
different events, not recurrences of the same event), each organised at
the same Service Provider by the same Customer but via separate Enquiries
are not considered Recurring Events.
Services: means those services which Votel
Venues provides to Service Providers and Customers from time to time, whether
through the Site or otherwise.
Site: the website as found at the root domain
https://votelvenues.com and including all subdomains.
Venue: a location or set of locations of which a
Service Provider has operational control over or may be compensated for the use
of, and for which the Service Provider has advertised the use of such Venue
through Votel Venues (whether through the Site or otherwise).
Service Provider (“You”): means the
Person, or any of their representatives, in who may provide, hire or let goods
or services to a Customer for an Event.
2.1 By using the Services, having been made aware of these terms,
you have agreed to receive Enquiries. This includes accepting any enquiries by
providing additional information regarding any potential Event; or
accepting or requesting an Introduction to the Customer
2.2 All Enquiries are or may be subject to review by members
of the Votel Venues Team prior to being sent to you, or at such time as they
are sent to you
2.3 Once a Enquiry has been made to a Service Provider, the
Enquiry shall be deemed to have been received by the Service Provider at the
time at which the Enquiry is made to the Service Provider, whether or not the
Service Provider acknowledges receipt of that Enquiry
2.4 From the point of Introduction, the Service Provider and
Customer may deal directly with one another for the purpose of arranging an
Event, and Votel Venues shall have no liability whatsoever to either the
Service Provider or the Customer in relation to any contractual dealings
between the Service Provider and Customer.
2.5 Votel Venues reserves the right to contact either the
Service Provider or the Customer at any time following a Enquiry so as to
ascertain the status of the Enquiry and ask for feedback or any contracts
related to a Confirmed Booking from either party.
2.6 Votel Venues will endeavour to release any spaces held
on behalf of a Customer immediately, explaining why the Service Provider did
not win the business and, when possible, where the business was placed
3. OBLIGATIONS OF THE SERVICE PROVIDER
3.1 In agreeing to receive Enquiries from Votel Venues, the
Service Provider agrees to act at all material times in good faith towards Votel
3.2 The Service Provider shall provide Votel Venues, within
4 hours, the information that Votel Venues reasonably requires to carry out its
duties, including marketing information for and details of the Services, and
information about the Service Provider.
3.3 The Service Provider agrees to maintain up to date
contact details in connection with their hotels and venues descriptions in
Venue Directory (www.venuedirectory.com), and shall ensure in so far as is
reasonably practicable that all guide prices in relation to any Listing, are
3.4 The Service Provider agrees to provide prompt evidence relating
to bookings to Votel Venues of the following:
(a) the date it receives a Confirmed Booking and signed
client contract, this must also be sent to Votel for reference;
(b) the Customer Spend payable for the Event;
(c) in the event of a Cancelled Booking, the amount of any non-refundable
payment received from the Customer as at the date of cancellation, no later
than three Business Days after it receives a Confirmed Booking or Cancelled
Booking (as the case may be);
3.5 In the case that the Service Provider does not provide
the details outlined in 3.4 in a timely manner then Votel Venues reserves the
right to assume or estimate these dates / charges as best it can with the
information provided. For the avoidance of doubt, Votel Venues reserves the
right to assume the maximum feasible spend and to invoice this as the Customer
Spend if the Customer Spend is not provided within 30 days of the event.
3.6 The Service Provider may not advertise guide prices or
direct contact details of the venues or hotel on the Sit. Further, the Service
Provider may not quote prices to Customers which include Votel Venues
commission as an additional fee.
3.7 The Service Provider is responsible for the accuracy of
all images and text which are entered onto Venue Directory, and shall use all
reasonable endeavours to ensure that the content is maintained. Votel Venues
may create content on behalf of the Service Provider using information readily
available from the public domain, or supplied to it by the Service Provider.
3.8 The Service Provider shall ensure that its Listings do
not infringe any applicable laws, regulations or third party rights (including
the use of material which is obscene, indecent, pornographic, seditious,
offensive, defamatory, threatening, liable to incite racial hatred or acts of
terrorism, menacing, blasphemous or in breach of any third party Intellectual
Property Rights) (Inappropriate Content).
3.9 The Service Provider acknowledges that Votel Venues does
not purport to monitor the content of any Listings. Votel Venues reserves the
right to remove content from Listings where it reasonably suspects such content
is Inappropriate Content. Votel Venues shall notify the Service Provider
promptly if it becomes aware of any allegation that any content contained in
any Listing on the Site may be Inappropriate Content.
3.10 Provider shall be under no obligation to accept an
Enquiry, but will be deemed to have received an Enquiry when it is first
provided if they choose to accept the enquiry at a later date in accordance
with clause 2.1.
3.11 In the event that the Service Provider is unwilling or
unable to accept an Enquiry, the Service Provider agrees that it shall not
refer that Enquiry to another entity, unless that entity is another Service
Provider, or an Affiliate, in which case that Affiliate’s attention shall be
drawn to these Terms and Conditions and its obligation to pay commission
pursuant to clause 4.2.
4. COMMISSION AND PAYMENTS
4.1 In consideration of Votel Venues facilitating the making
of Enquiries to the Service Provider, the Service Provider agrees to, and shall
be liable to pay commission to Votel Venues, for any Enquiry which results in a
Confirmed Booking, in accordance with the provisions set out in this clause 4.
4.2 The right of Votel Venues to receive commission shall
arise at the point at which a Enquiry is made and for the purpose of this
clause 4.2, a Enquiry shall deemed to have been made at the earliest of the
(a) at such time as a Customer first submits their contact
details on the Site through a Listing belong to the Service Provider, for the
purpose of making contact with the Service Provider (as timed and recorded by
the Site); or
(b) where a Customer has asked the Votel Venues Team to make contact on its
behalf, at such time as the Votel Venues Team first attempt contact with the
Service Provider (whether by way of email, telephone call, through the Site or
otherwise) and not the time at which an acknowledgement from the Service
Provider is actually received (whether such receipt is deemed or otherwise);
(c) where a member of the Votel Venues Team suggests a Service Provider to a
Customer, at such time as the Votel Venues Team first contact the Customer with
the suggestion (whether by way of email, telephone call, through the Site or
otherwise) and not the time at which an acknowledgement from the Customer is
(d) where a Customer has contacted a telephone number or email address
administered or operated by Votel Venues for the purpose of making contact with
the Service Provider or Votel Venues Team which is forwarded directly to the
(e) where a Customer engages a venue on premises during a visit that has been
facilitated by Votel Venues, this may include viewings for separate enquiries
or client events; or
4.3 No commission shall be payable to Votel Venues in
respect of a Confirmed Booking where the Service Provider can provide written
proof that a Customer has entered into bona fide negotiations with the Service
Provider, before the Enquiry is made (as described in clause 4.2) in respect of
the same Event to which a Confirmed Booking relates, in the 3 months
immediately prior to making an Enquiry (as described in clause 4.2). This
clause 4.3 shall not apply to repetitions of Recurring Events.
4.4 Where a Service Provider refers an Enquiry to an Affiliate
in accordance with clause 3.11, for any Enquiry which results in a Confirmed
Booking, the Affiliate shall be liable to pay commission to Votel Venues in
accordance with the provisions set out in this clause 4.
4.5 For all Confirmed Bookings where money is due from the
Customer to the Service Provider, the following rates of commission will apply:
(a) in the event of a Completed Booking, the Agreed
Commission of the Customer Spend due from the Customer to the Service Provider
(inclusive of VAT); and
(b) in the event of a Cancelled Booking, and where the Service Provider has
retained a non-refundable payment from the Customer, the Agreed Commission of
that payment (inclusive of VAT).
4.6 For a Recurring Event, commission will be applied as per
4.7 All payments due to Votel Venues will be subject to VAT
at the prevailing rate in force at such time as payment becomes due.
4.8 Votel Venues reserves the right to charge a different
rate of commission to that otherwise advertised on the Site or on a case by
case basis at its absolute discretion as agreed in exchange of a signed
document with the Service Provider. Unless agreed in exchange of a signed
document between Votel Venues and the Service Provider, the commission shall be
the Agreed Commission.
4.9 Service Providers will be invoiced for the payment of
commission the day after the first Event Date.
4.10 The due date for all invoices raised by Votel Venues
will be 14 days from the date on which any such invoice is raised.
4.11 Votel Venues reserves the right to offer alternate
payment terms on a case by case basis at its absolute discretion.
4.12 In the event that invoices are not paid within two
weeks of their due date, your Account may be suspended and your credit rating
may be affected. If you have any queries about invoices then please contact us
directly on firstname.lastname@example.org.
4.13 For any invoices which are more than 30 days overdue, Votel
Venues reserves the right to pass these debts to a 3rd party debt collection
agency or reclaim monies directly via the County Court Money Claim process.
4.14 Votel Venues reserves the right to charge late payment
penalties under the Late Payment of Commercial Debts Regulations 2002 (SI 2002
No 1674) and will charge between £40 and £100, depending on the size of the
invoice, in addition to interest charged at 8% over the Bank of England base
rate Late Payment of Commercial Debts Regulations 2002 (SI 2002 No 1674).
4.15 The liability of the Service Provider for the payment
of commission is not subject to, nor conditional upon, the Service Provider
having first received payment (whether invoiced or not) from the Customer in
respect of the Confirmed or Completed Booking.
4.16 If a Customer defaults on payment to the Service
Provider commission remains due and payable to Votel Venues. Non-payment from
the Customer to the Service Provider does not affect our terms of payment.
4.17 The Service Provider may not claim back commission
which has been paid to Votel Venues in respect of a Confirmed Booking which is
subsequently cancelled by the Service Provider.
4.18 Termination of the Service Provider’s Account
(howsoever arising) shall not affect the continuation in force of this clause 4
and the Service Provider’s obligation to pay commission to Votel Venues in
accordance with it in respect of any outstanding Booking Enquiries as at the
date on which the Account is terminated.
4.19 For the avoidance of doubt, whether rates are expressed
to the market as inclusive or exclusive, commission should be expressed on the
VAT inclusive rate. For example a hire fee of £100.00 + VAT @ 20% = £120.00.
Commission @ 10% (on the gross amount = £12.00 + VAT @ £2.40. Total commission
payable = £12 + £2.40 VAT = £14.40).
4.20 Service Providers will make Votel Venues aware at the
earliest possible time if another agent may be in a contractual relationship to
confirm a booking is acting on behalf of a client. Failure to do so shall be
interpreted as not acting in good faith and the expectation in this case will
be that the Service Provider will provide full commission to Votel Venues
4.21 Votel Venues may have Customer which whom they are
contracted as the exclusive venue finder. All bookings from these clients shall
be commissionable, irrespective of how the enquiry arises, even if the enquiry
is brought to the venue by another venue finder.
5. INTELLECTUAL PROPERTY & UPLOADING CONTENT
5.1 The Intellectual Property Rights in all software made
available and content supplied in connection with the Service Provider’s use of
the Site and/or Services remains the property of Votel Venues and/or its
licensors, advertisers and/or content suppliers.
5.2 The Service Provider will comply with the terms of any
agreement required by the owner of Intellectual Property Rights in all software
and content supplied to the Service Provider for the purpose of using the Site
and the Service Provider hereby acknowledges that all software that is not made
readily available to it is confidential, and that all other rights including
but not limited to database rights and copyright are asserted and reserved by Votel
Venues, its licensors, advertisers and content suppliers.
5.3 The Service Provider must not modify, translate, reverse
engineer, decompile, disassemble (except to the extent that applicable laws
expressly or impliedly prohibit such restriction) or create derivative works
based on any software or any documentation accompanying such software supplied
by Votel Venues, its licensors, advertisers or content suppliers, via the Site.
5.4 The Service Provider shall not reproduce any marketing
material created or commissioned by Votel Venues for the Service Provider for
use on the Site, for the Service Provider’s own external marketing off the
Site, without written permission from Votel Venues.
5.5 Any content a Service Provider uploads to Site will be
considered non-confidential and non-proprietary. The Service Provider retains
all of its ownership rights in such content, but is required and agrees
pursuant to these Terms and Conditions to grant Votel Venues a limited licence
to use, store and copy that content and to distribute and make it available to
5.6 Votel Venues may use any images or other media which has
been uploaded to a Listing or made publicly available by a Service Provider,
for the purpose of marketing Votel Venues’s services.
5.7 Votel Venues reserves the right to disclose a Service
Provider’s identity to any third party who is claiming that any content posted
or uploaded by the Service Provider to the Site constitutes a violation of
their Intellectual Property Rights or of their right to privacy.
5.8 Votel Venues will not be responsible, or liable to any
third party, for the content or accuracy of any content published by Service Providers
or Customers to the Site or otherwise.
5.9 Votel Venues reserves the right to remove any Listing,
if in Votel Venues’s opinion, that Listing does not comply with acceptable
6. LIMITATION OF LIABILITY
6.1 Votel Venues shall have no authority, and shall not hold
itself out, or permit any person to hold itself out, as being authorised to
bind the Service Provider in any way, and shall not do any act which might
reasonably create the impression that Votel Venues is so authorised. Votel
Venues shall not make or enter into any contracts or commitments or incur any
liability for or on behalf of the Service Provider, including for the
provision, hire or let of any goods or services or the price for them.
6.2 Votel Venues shall disclose to each Customer that it has
no authority to enter into any contract on behalf of the Service Provider.
6.3 Nothing in these Terms and Conditions are intended to,
or shall be deemed to, establish any partnership or joint venture between any
of the parties, constitute any party the agent of another party, or authorise
any party to make or enter into any commitments for or on behalf of any other
6.4 Votel Venues shall not warrant or represent to the
Customers that any Service Provider is of satisfactory quality and/or
reasonably fit for any of the purposes for which the Service Provider is
6.5 The Service Provider acknowledges that if for any reason
a Customer is not content with a Service Provider, the Customer’s claim is
against the Service Provider and the Service Provider alone.
6.6 Votel Venues shall use its reasonable endeavours to
ensure that use of the Services is safe and secure and that the Site is
6.7 Votel Venues offers no guarantee that the Site, or any
content on it, will always be available or be uninterrupted. Access to the Site
is permitted on a temporary basis. Votel Venues may suspend, withdraw,
discontinue or change all or any part of the Site without notice and shall not
be liable to the Service Provider if for any reason the Site is unavailable at
any time or for any period.
6.8 The Service Provider is responsible for making all
arrangements necessary for the Service Provider to have access to the Site, and
the Service Provider shall be solely responsible for ensuring that use of the
Site does not result in any damage to the Service Provider’s computer systems
or data loss which might arise from use of the Site and/or disruption to the
6.9 Votel Venues (including its affiliates, officers,
directors, agents and employees) shall not be liable to either the Service
Provider or Customer in contract, tort (including negligence) or otherwise for
any business losses, such as loss of data, profits, revenue, business,
opportunity, goodwill, reputation or business interruption or for any other
losses arising directly or indirectly from:
(a) use of or an inability to use the Site and/or
(b) delays or disruptions in the operation of the Site and/or Services;
(c) viruses or other malicious software which is acquired by accessing the
Site, or any site, services, application or tool linked to the Site;
(d) glitches, bugs, errors, or inaccuracies of any kind in the Site;
(e) a suspension or other action taken in respect to an Account by the Votel
(f) the duration or manner in which Listings appear in search results;
(g) the Service Provider’s need to modify practices, content, or behaviour or
loss of or inability to do business, as a result of changes to these Terms and
Conditions or our policies (and Votel Venues reserves the right to modify its
policies and these Terms and Conditions at any time consistent with the
provisions outlined in these Terms and Conditions).
6.10 Votel Venues cannot confirm, and is not responsible for
ensuring, the accuracy or truthfulness of Service Providers’ or Customers’
purported identities, or the validity of the information which they provide to Votel
Venues or post on the Site.
6.11 For the avoidance of doubt, Votel Venues shall not be
liable for any loss or damage caused to the Service Provider arising from the
actions or default of any Customer (for whatever reason whatsoever) and Votel
Venues makes no representations or warranties to the Service Provider as to the
Customers who may engage with the Service Provider, as a direct result of Votel
Venues carrying out the Services.
7.1 We will contact you by e-mail, by post or by providing
you with information by posting notices on the Site.
7.2 Notices will be deemed received and properly served
immediately when posted on the Site and immediately after an email is sent, or
three days after the date of posting of any letter sent within the UK.
The Service Provider agrees to indemnify, defend and hold
harmless Votel Venues, its directors, officers, employees, consultants, agents,
and Affiliates, from any and all third party claims, liability, damages and/or
costs (including, but not limited to, legal fees) arising from, without
limitation, the Service Provider’s use of the Site and Services, any breach of
these Terms and Conditions, infringement of any Intellectual Property Rights or
any other right of any Person or entity, or breach of any duty of confidence or
privacy, or any defamatory statements made by the Service Provider in any form.
No failure or delay by Votel Venues to exercise any right or
remedy provided under these Terms and Conditions or by law shall constitute a
waiver of that or any other right or remedy, nor shall it prevent or restrict
the further exercise of that or any other right or remedy. No single or partial
exercise of such right or remedy shall prevent or restrict the further exercise
of that or any other right or remedy.
Votel Venues reserves the right to vary these Terms and
Conditions unilaterally from time to time. You should regularly check and read
the Terms and Conditions for any updates and/or amendments. Votel Venues will
notify venues should these Terms and Conditions change. If you do not agree to
any of the updates or amendments at any time you should cease to use our
If any provision or part-provision of these Terms and
Conditions becomes invalid, illegal or unenforceable, it shall be deemed
modified to the minimum extent necessary to make it valid, legal and
enforceable. If such modification is not possible, the relevant provision or
part-provision shall be deemed deleted. Any modification to or deletion of a
provision or part-provision under this clause shall not affect the validity and
enforceability of the rest of these Terms and Conditions.
13. GOVERNING LAW AND JURISDICTION
13.1 These Terms and Conditions and any dispute or claim
arising out of or in connection with them or their subject matter or formation
(including non-contractual disputes or claims) shall be governed by and
construed in accordance with the law of England and Wales.
13.2 Each party irrevocably agrees that the courts of
England and Wales shall have exclusive jurisdiction to settle any dispute or
claim arising out of or in connection with these Terms and Conditions or their
subject matter or formation (including non-contractual disputes or claims).